Shipping Policy

Above all else, we want you to have a fantastic experience shopping with us. We are a small team, but if you have any special requests or shipping needs, please contact us at hello@panerosclothing.com and we will do our best to accommodate.

Processing & Delivery Times

Orders placed before 2:00 PM PST are typically processed the same business day. Orders placed after this time will be processed the following business day.

Most orders are shipped within 2 business days of purchase. Once your order has shipped, estimated delivery times are:

• Standard U.S. Shipping: 3–10 business days from the ship date
• Hawaii & Alaska: 5–14 business days from the ship date

Complimentary standard shipping is available on U.S. orders of $150 or more. Shipping upgrades or expedited shipping options are available at an additional cost.

If you need your item(s) sooner and are located within the U.S., please select an expedited shipping option at checkout. Please note that expedited shipping only applies to transit time after your order has been processed.

Shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside of Paneros’ control. Any additional shipping costs are non-refundable.

We do not ship on weekends or U.S. holidays. At this time, we do not offer overnight delivery.

Once your order has been placed, you will receive an order confirmation email. After your order has shipped, you will receive an additional email with your tracking number.

If you do not receive these emails, please contact our customer care team at hello@panerosclothing.com.

Can I Edit My Order Once It Has Been Placed?

We understand that changes happen. If you need to cancel your order, please contact us immediately. Cancellation requests must be made before your order has been processed and shipped.

Once an order has entered processing or has shipped, we are unable to make changes, including:

• Adding or removing items
• Combining multiple orders
• Changing sizes, colors, or styles

If you need to update your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.

Lost, Stolen, or Misdelivered Packages

Once your order has been marked as delivered by the carrier, Paneros is not responsible for packages that are lost, stolen, or misdelivered after delivery.

If you experience an issue with your delivery, please contact us at hello@panerosclothing.com, and we will do our best to assist you in resolving the issue with the carrier.

Customs, Import Duties & Taxes

For international orders, import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the responsibility of the customer and will be collected by the carrier upon delivery.

Duties and taxes vary depending on the product value and the country where your order is being delivered. If you refuse a shipment from Paneros, you are responsible for the original shipping charges, return shipping costs, and any import fees incurred during the return process.

We are unable to mark international orders as gifts or alter customs documentation to reduce or avoid applicable fees.