All orders are final once they have been processed with the exception of canceling. If you need to cancel your order, please contact us immediately as this must be done before your order is shipped. We will not be able to cancel your order once it has been shipped.
At this time any other changes including and not limited to; removing and/or adding items to your order and/or combining orders cannot be made.
For any changes that need to be made to shipping contact info, please contact us immediately so we can make sure to get your order to the correct location.
Once your order has been shipped, you will receive an email containing your tracking number for your package.
You can shop at Paneros without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
-Track your orders and review past purchases
-Request a return or exchange directly from your account
-Add products you love to your Wish List
-Save your address and card details so you can shop even quicker next time
SHIPPING & RETURNS
We offer free standard shipping on orders over $150 within the U.S.
Most of our orders are shipped within 2 business days of purchase. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date , or 2-4 weeks if you are located in Hawaii or Alaska. If you need your item(s) sooner and are within the U.S., please select an expedited shipping option. Shipping times may vary. Any additional shipping costs are nonrefundable.
We do not offer overnight shipping at this time but we do our best to ship out the day the order is placed. Email us at hello@panerosclothing.com and we will do our best to accommodate.
First and foremost, we want you to have an amazing experience with Paneros. If for any reason you don't love your purchase, we want to hear about it and try to make it right. We do not charge any restocking or return processing fees.
Our return policy lasts 30 days from the date your order is delivered. To be eligible for a return, your return request must be initiated within this timeframe. If 30 days have passed since your order was delivered, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, with tags attached. For our knitwear, please remove any jewelry that could snag or pull on the yarn when trying on. We are unable to accept knitwear that has any damage due to trying on.
To complete your return, we require proof of purchase. This can be your packing slip included with your order or your original order confirmation email.
We do not pay return shipping and if your return order is lost, unfortunately we cannot process your refund.
INTERNATIONAL
We offer international shipping to most companies. Contact us if you have any issues at checkout and we will do our best to accommodate you.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.
