Returns & Exchanges

First and foremost, we want you to have an amazing experience with Paneros. If for any reason you don't love your purchase, we want to hear about it and try to make it right. We do not charge any restocking or return processing fees.

Returns

Our return policy lasts 30 days from the date your order is delivered. To be eligible for a return, your return request must be initiated within this timeframe. If 30 days have passed since your order was delivered, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with tags attached. For our knitwear, please remove any jewelry that could snag or pull on the yarn when trying on. We are unable to accept knitwear that has any damage due to trying on.

To complete your return, we require proof of purchase. This can be your packing slip included with your order or your original order confirmation email.

For all returns and refunds, please email enyssa@panerosclothing.com before shipping your item back.

Exchanges

Need a different size or color? We're happy to help.

Our exchange policy lasts 30 days from the date your order is delivered. To be eligible for an exchange, your exchange request must be initiated within this timeframe.

Items must be unused and in the same condition that you received them, with tags attached. For our knitwear, please remove any jewelry that could snag or pull on the yarn when trying on. We are unable to accept knitwear that has any damage due to trying on.

To initiate an exchange, please email enyssa@panerosclothing.com with your order number and the size or color you would like to exchange for before shipping your item back.

Customers are responsible for the cost of shipping their original item back to us. Once your exchange has been received and approved, we will ship your replacement item. Replacement items totaling $150 or more qualify for complimentary standard shipping.

If the requested exchange item is unavailable, we will contact you to discuss available options.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3–5 business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve completed these steps and you still have not received your refund, please contact us at hello@panerosclothing.com.

Return Shipping

You can mail your return back to us in the same packaging that your order was sent in to the below address:

Paneros Clothing
425 15th St. #3651
Manhattan Beach, CA 90266

We do not charge any restocking or return processing fees for accepted refunds. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.